Prototyping: Healthcare EHR App

Concept map

Overview

Description Collaborated with a team to develop a concept and prototype for a mobile-first application to improve the patient healthcare experience for a course project.
Date  Spring 2018
Role UX Design
Skills Sketching, Wireframing, Prototyping
Tools UXPin, Invision

The Challenge

Current available data suggest that Electronic Health Record (EHR) platforms are not meeting patients’ needs for convenient and comprehensive health information and tools to effectively and efficiently manage their health and their care in a digital format. How might we reimagine an EHR platform that improves the patient experience across devices and enhances quality of care during office visits?

The Process

Needs Analysis

Although project constraints prevented user research, our team built knowledge of the product landscape through secondary research and empathy and understanding of potential user needs through persona, scenario, and user story development.

In designing our solution, we set ourselves the following guidelines with the goal of created a useful, usable, and feasible system:

  1. Design mobile-first to ensure equitable access on all devices
  2. Work within existing healthcare infrastructure & services
  3. Abide by privacy laws in healthcare industry
  4. Follow common interaction patterns available in popular mobile applications to minimize learning curves
  5. Incorporate standard UI patterns to keep interfaces simple and consistent

Initial Concept

Our proposed application aimed to provide value to both patients and healthcare providers by created a unified and easy-to-use platform for sharing essential information and managing care. For patients, we wanted to collocate information about all aspects of their health and care for easier access and more informed decision-making, in order to empower and encourage them to manage their health more efficiently. For healthcare providers, we hoped this tool would enable a better use of resources through reduced phone calls, mailings, and nonessential office visits and provide additional and more robust avenues for communicating with patients.

Core features for our initial prototype included:

  • Managing appointments
  • Viewing and understanding test results
  • Managing and filling prescriptions
  • Viewing and paying bills
  • Messaging between providers and patients

Testing

After sketching and compiling an interactive prototype, we had the opportunity to test the application with a number of peers during an open house. We received valuable feedback about the clarity and usefulness of the features in our design that informed subsequent iterations.

Initial ideation and a series of iterations for the Appointments landing screen

Outcomes

Revised Prototype

The outcome for this project was a revised version of the prototype, informed by testing, ongoing refinement, and continued learning of best practices in interface design. Particular attention was given to explicitly linking our design decisions to standard interface paradigms, best practices, and principles of human perception. Selected design justifications:

Lessons

Although we definitely did not solve healthcare, or even EHR apps, we learned a lot about getting a crash course in a new and complex domain, effective collaborative design practices, and designing usable interfaces for a diverse general population of users.

Acknowledgements

Special thanks to my teammates Jessica Abrams, Kanika Ahirwar, and Sarah Confer for their inspiring, productive, and enjoyable collaboration.